4,871 research outputs found

    Notes on Mayfly Nymphs from Northeastern Minnesota Which Key to \u3ci\u3eStenonema Vicarium\u3c/i\u3e (Ephemeroptera: Heptageniidae)

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    (excerpt) A review of the literature indicates that Stenonema vicarium (Walker) adults have not been collected from northeastern Minnesota. However, mayfly nymphs which key to that species, based on the descriptions in Lewis (1974), have been collected from many streams in the area which are also inhabited by nymphs of the closely related species, Stenonema fuscum (Clemens)

    Response to Milad Doueihi

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    Lewis's response to Milad Doueihi's paper, "Digital Objecthood and Scholarly Publishing," given November 8, 2008, at the Forum on Academic Publishing in the Humanities

    Images of despair and hope in three plays by Jean-Paul Sartre

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    Jean-Paul Sartre has altered his outlook on life and his intellectual involvement in society several times during the last forty-five years, and further changes are certainly possible. Nevertheless, through his pro-communist stance during the years of French Occupation, his denouncement of the Communists after the 1956 Hungarian revolt, and his more recent position of anti-intellectualism, Sartre has endeavored to define how a man can achieve freedom and hope

    Understanding, measuring and controlling customer service quality evaluation: an extension through psychology and empirical study

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    There is undoubtedly a psychological basis to the process of customer service quality evaluation (CSQE). Current understanding concerning the process by which customers evaluate the quality of service they receive from a service provider, fits in with fundamental psychology understanding stated by the psychology literature. By looking at the fundamental psychology framework as a whole, in the context of CSQE, it is possible to identify additional suggestions to the process of CSQE. The thesis reports the evaluation of the CSQE concept, empirical tests for its measurement and implications for the managerial measurement and control of CSQE. This research suggests that the customer's service quality evaluation, for both a service experience and a service provider, is derived by that customer using one of at least 3 CSQE heuristics. These CSQE heuristics are achieved by the customer comparing her or his generic attitude for a service experience, or service provider, with her or his generic comparison attitudes. These comparison attitudes are comprised of attitudes for outstanding, normal, and appalling service, (top, average and worst service). The generic attitude for the service experience or service provider is also compared with four other intermediate levels of service, together with the customer believed incidence of occurrence of service experiences or service providers at each of those levels. This use of expectations does not deny the existence of prediction expectations. On the contrary, prediction expectations are proposed both by the business and psychology literature. There is also no assumption that a customer necessarily evaluates the quality of a service experience or service provider after each service encounter. These suggestions do not contradict the major previous theories of CSQE, as much as they build on them. In this way understanding has been extended in this area of researc

    Reviews

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    Anne Brockbank, Ian McGill and Nic Beech, Reflective Learning in Practice, Aldershot: Gower Publishing, ISBN: 0 566 08377 9. £49.50

    Examining the role of Scotland’s telephone advice service (NHS 24) for managing health in the community : analysis of routinely collected NHS 24 data

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    Date of Acceptance: 15/06/2015 Funding This work was supported by the Chief Scientist Office, ScottishExecutive (grant no. CZH/4/692). Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions.Peer reviewedPublisher PD

    Social fairness and ecological integrity: strategy and action for a moral economy

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    Journal ArticleOn March 4th, 2011, 44 participants gathered at the Quaker Center at Ben Lomond, California, for a weekend workshop, ?Social Fairness and Ecological Integrity: Strategy and Action for a Moral Economy.? This workshop was organized to launch the second phase of the Moral Economy Project of Quaker Institute for the Future. The first phase produced the book Right Relationship: Building a Whole Earth Economy. The workshop was co-sponsored by the Ecoberries affinity group of Strawberry Creek Monthly Meeting (Berkeley CA). George Lakey served as facilitator with Keith Helmuth, Phil Emmi, and Sandra Lewis as resource people and Shelley Tanenbaum as workshop coordinator. Advance materials sent to the registered participants?three background papers by Sandra Lewis, Phil Emmi, and Keith Helmuth?are included in this expanded version of this QEB
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